Refund and Returns Policy

• If you received your item in a damaged condition, don't keep returning it - contact customer service immediately and they will helpfully assist.

We're happy to accept returns on all unused products, as well as electronics within their original unopened packaging. If the item has been used even just once then it cannot be returned.*

We regret that we cannot accept returns for orders shipped outside of the United States. All international purchases are final, but please let me know if there is anything else you need!

How to submit a return request:

The Smoke Deal platform is the perfect place for beginners and experts alike. If you don't already have an account set up, make sure to create one before proceeding so we can get started!

• Retrace your steps and enter the return portal to verify that you are a verified customer.
• Return your unwanted items to us within 30 days of receiving it. We’ll send you a replacement or refund the cost associated with whatever wasn't used, plus return shipping both ways!
• If you purchased more than one of the exact same item, please ensure that your return quantity is adjusted to reflect how many of those items are actually being returned.
• You can review the details of your return for accuracy, then submit it. You’ll instantly receive a gift card in return with an amount less than what you originally paid-and no additional shipping cost!
• The process is easy! Download your shipping label, pack up the items in their original packaging materials and box they came in then secure it with a bow. Drop off at any post office near you for quick delivery
• We want to make your shopping experience as easy and seamless as possible. That’s why we offer gift cards! Use the code provided, add it onto any order in our store - no matter what you buy- and start saving money today with Smoke Cartel's unique return policy on returns*.

You can request a credit card refund by special request once your return has been received and inspected. This is only available for purchases made with the cards used at time of purchase, so make sure you keep track!

*If we determine that an item has been used upon inspection, it will be immediately destroyed and cannot replaced or refunded. We'll take action to avoid any future orders from this customer account

MISSING OR DAMAGED PRODUCTS

If any item is damaged or missing from your shipment, you must notify us within 48 hours of receiving the order. Otherwise, we can't file a claim with the shipping company and if we can't file a claim with them then we can't refund for broken OR missing products. We will make every effort to replace the missing or damaged item with the same item or one of equal or more value.

If you arrive at any broken or damaged products, please provide photo proof at OUR SERVICE Email: - [email protected].

After we have received the photos, we will arrange for replacement products.

If product is damaged by improper use or wrong operation. The company did not respond. Please before use read the manual or instruction